KICHI appointments are limited, therefore we have to put in a strict cancelation and rescheduling policy. 

48hrs or less

Please note we require than 48 hours notice of appointment cancellation or rescheduling. If you give us notice less than 48 hours of your appointment time, without rescheduling there will be a charge of 50% of the treatment cost. Rescheduling less than 48hrs notice will incur a £100 fee.  

 24hrs or less

If you fail to turn up to your appointment without any warning or cancel less than 24hrs notice there will be a charge of 100% of the  treatment cost. 

Please note you can reschedule via your confirmation email, within these T&C's and with more than 48hrs notice.

Less than 48 hrs notice please call 020 3494 4080 and speak to the admin team. We can not except cancelations via email with less than 48hrs notice.


Discounted package are non-refundable.

  • Gift vouchers or packages cannot be refunded, exchanged for cash or other denominated vouchers.